9g99 Privacy Policy — Your Information Is Completely Safe
This document clearly describes how your personal information is collected, used, stored, and protected. By using our platform, you agree to this policy.
Welcome to the 9g99 platform. This Privacy Policy ("Policy") applies to all our users, including players from Bangladesh. We place the highest importance on your privacy and are committed to ensuring the security of your personal information.
In operating the 9g99 website (https://9g99.lat), we collect various types of information. This policy explains in detail what information is collected, why it is collected, how it is used, and what your rights are. Continuing to use our platform means you are accepting the terms of this Privacy Policy.
If any changes are made to this policy, we will post a notice on the website and update the "Last Updated" date at the top of the document. We therefore encourage you to check this page regularly.
Encrypted Protection
All your information is kept secure using SSL encryption technology.
Not Sold to Third Parties
We never sell or rent your personal information to third parties.
Your Control
You can request to review, correct, or delete your information at any time.
What Information We Collect
We collect the following types of information for registration and service delivery on the 9g99 platform:
1.1 Information Provided Directly by You
Information you voluntarily provide when you create an account, fill out a form, or contact us:
- Full name and date of birth (for age verification — users must be 21 or older)
- Email address and contact details
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details — information related to bKash, Nagad, Rocket, Upay, or bank accounts
- Messages sent via live chat and support ticket content
1.2 Automatically Collected Information
The following information is automatically recorded when you browse our website:
- IP address and device identifier
- Browser type, language, and operating system
- Time of website access, page view history, and cookie data
- Gaming activity logs — bet amounts, win/loss information, game session duration
- Referral source (where you came from before visiting our site)
1.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as:
- Identity verification service providers
- Payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners)
- Fraud detection service providers
How Your Information Is Used
9g99 uses collected information only for the following legitimate purposes:
- Account management and service delivery: Creating, verifying, and maintaining your account; processing deposits and withdrawals; keeping gaming services running without interruption.
- Identity and age verification: The platform is for those aged 21 and above only. Verifying identity and age at registration is our mandatory responsibility.
- Financial transaction processing: Securely processing minimum ৳200 deposit and minimum ৳800 withdrawal requests; withdrawals are generally completed within 1 hour.
- Customer support: Providing prompt resolution of your questions, complaints, or issues; managing 24/7 live chat support in Bengali.
- Security and fraud prevention: Detecting and preventing unauthorized access, fraud, money laundering, and other suspicious activity.
- Responsible gaming: Identifying problematic gaming behavior and providing assistance when needed.
- Platform improvement: Enhancing user experience and service quality; identifying and resolving technical issues.
- Legal and regulatory compliance: Following applicable laws, regulations, and authority directives.
Cookies and Tracking Technologies
The 9g99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
3.1 Types of Cookies
- Essential cookies: Essential for the basic functionality of the website — maintaining login sessions, storing security tokens. These cannot be disabled.
- Functional cookies: Remembering your preferences, such as language selection and display settings.
- Analytics cookies: Measuring site usage and understanding which pages are visited most.
- Security cookies: Helping detect and prevent fraudulent activity.
3.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly and may affect your login session.
Information Sharing and Disclosure
9g99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted partners who assist in operating our platform. These include:
- Payment processing providers (bKash, Nagad, Rocket, Upay, and banking partners)
- Identity verification and anti-fraud services
- Technology and hosting service providers
- Game software providers (only information necessary for gaming services)
Only the minimum information required for each partner to perform their specific task is shared with them. They are contractually bound to maintain our privacy standards.
4.2 Legal Obligations
We may be legally required to disclose information in the following circumstances:
- At the official request of government authorities as part of a court order or lawful investigation
- To comply with anti-money laundering laws
- To assist in investigations into terrorism or other serious crimes
- In urgent situations to protect our rights, property, or the safety of users
4.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. We will notify you in advance of any such change.
Data Retention and Security
5.1 Data Retention Period
We retain your information only for as long as necessary:
- Active account information: Retained for as long as the account remains active.
- Financial transaction records: As required by applicable law, generally at least five years from the date of the transaction.
- After account closure: Certain information is retained for a defined period to meet legal and regulatory requirements.
5.2 Security Measures
9g99 uses industry-standard security technologies and practices to protect your information:
- SSL/TLS encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
- Data encryption: Sensitive information is stored on servers in encrypted form.
- Access controls: Only authorized staff can access your information for specific, necessary purposes.
- Regular security reviews: Our systems and processes undergo regular security assessments.
- Incident response plan: In the event of a security breach, we have measures in place to act quickly and notify affected users.
Please note, however, that no method of data transmission over the internet or electronic storage is completely secure. We are nevertheless making every effort to protect your information.
Your Rights and Choices
As a user of the 9g99 platform, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
If any of your information is incorrect or has changed, you can request that it be corrected.
Right to Deletion
In certain circumstances you can request that your information be deleted. Full deletion may not be possible where legal obligations exist.
Right to Restrict Processing
In certain cases you can request that the processing of your information be limited or suspended.
Right to Data Portability
The right to receive information you have directly provided in a structured, commonly used format.
Right to Object
The right to object to the use of your information for certain purposes, particularly direct marketing activities.
To exercise any of the above rights, email [email protected]. We will try to respond to your request within a reasonable time. Some information may be required to verify your identity.
Protection of Minors
The 9g99 platform is for those aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. Age is verified at registration, and if there is any suspicion that a user is a minor, the account is suspended immediately.
If you become aware that a minor you know has created an account on our platform, please inform us at [email protected]. We will investigate the account and take the necessary action.
Third-Party Services
Various third-party technologies and services are used to operate the 9g99 platform, such as game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others). These organizations may have their own privacy policies and are outside our control.
Payment service providers (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. We recommend reading the terms of those organizations before making transactions through our platform.
9g99 is not responsible for the privacy practices of third-party service providers. However, we ensure that they comply with the necessary security standards.
Policy Changes and Updates
9g99 may update this privacy policy from time to time. This policy may be revised due to changes in services or business operations, new legal requirements, or technological developments.
If any significant changes are made, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this page
If you continue to use the platform after the changes, you will be considered to have accepted the terms of the new policy. If you do not agree with the changes, please contact us or close your account.
Contact Us
If you have any questions, concerns, or requests regarding the exercise of your rights in relation to this privacy policy, feel free to contact us. Our privacy team is always ready to answer all your questions.
To learn more about responsible gaming, visit our Responsible Gaming page. If you have more questions, you can also check our FAQ section.