9g99 Terms and Conditions

1 General Provisions

9g99 (hereinafter referred to as "Platform", "we", or "9g99") operates an online gaming and betting platform for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the website at https://9g99.lat and all related services.

By accessing, browsing, or using any service on this website you agree to comply with these Terms, our Privacy Policy, and our Responsible Gaming Policy.

1.1 Applicable Law

These Terms are governed by the laws and regulations currently in force. If the use of this platform is unlawful in any jurisdiction, users from that jurisdiction must refrain from using the platform.

1.2 Language and Interpretation

These Terms are written in Bengali and the Bengali version shall be considered final and binding. In the event of any dispute regarding the interpretation of any clause, the interpretation given by 9g99 shall be considered final.

2 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years of age to open an account and use any service on the 9g99 platform. Registration by minors is strictly prohibited. This platform is intended for persons aged 21 and above only.

2.2 Registration Requirements

You must provide the following information accurately at the time of registration:

• Full name (as per national ID card)
• Correct date of birth
• Active mobile number and email address
• Details of your preferred payment method

2.3 One Account Policy

Only one account may be opened per person. If a single person holds multiple accounts, all accounts will be closed and all associated bonuses will be considered void. Operating multiple accounts from the same IP address or device is prohibited.

3 Account Management

3.1 Login Credential Security

It is your responsibility to keep your account username and password completely confidential. Sharing login credentials with any third party is prohibited. You are solely responsible for all activities carried out from your account.

3.2 Account Monitoring

9g99 reserves the right to investigate, suspend, or close any account, particularly if:

• Fraud or deceptive activity is suspected
• A technical error or glitch is being exploited
• Bonuses are being abused through multiple accounts
• Suspicious money laundering activity is detected

3.3 Account Verification (KYC)

We follow a Know Your Customer (KYC) process to ensure the security of our services. Identity documents may be required before a withdrawal or for transactions above a certain amount.

4 Deposits and Withdrawals

4.1 Supported Payment Methods

9g99 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The same terms apply to all methods.

4.2 Minimum Deposit and Withdrawal Limits

• Minimum deposit: ৳200 (for all methods)
• Minimum withdrawal: ৳800
• Standard withdrawal processing time: within 1 hour

4.3 Deposit Conditions

All deposits must be made from a payment account registered in your own name. Deposits made using third-party accounts will not be accepted. Violation of this policy may result in the account and associated funds being forfeited.

4.4 Withdrawal Conditions

The following conditions must be met before submitting a withdrawal request:

• The account must be fully verified
• Wagering requirements for any active bonus must be met
• The withdrawal amount must be equal to or less than the available balance
• Withdrawal via the same payment method used for the deposit is preferred

4.5 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). The user is responsible for any exchange rates or charges related to foreign currency conversion.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit up to a maximum of ৳5,000. To receive this bonus, you must complete the registration process and make your first deposit.

• Bonus wagering requirement: 20x (of the bonus amount)
• Bonus validity period: 30 days from the date of issue
• Not all games can be played with the bonus balance — some games may be excluded from wagering contributions

5.2 VIP Cashback Program

9g99's VIP program has four tiers, where regular players receive weekly cashback benefits:

• Bronze: up to 0.2% cashback per week
• Silver: up to 0.5% cashback per week
• Gold: up to 0.8% cashback per week
• Platinum: up to 1.0% cashback per week

VIP tier progression depends on regular participation and activity on the platform. The specific benefits at each tier are subject to change.

5.3 Bonus Abuse Policy

9g99 strictly prohibits the abuse of bonuses. The following activities may result in bonus cancellation and account suspension:

• Claiming bonuses through multiple accounts
• Using hedging strategies to meet wagering requirements at minimum risk
• Attempting to obtain bonuses by providing false information

6 Prohibited Activities

The following activities are strictly prohibited on the platform:

6.1 Fraud and Deception

• Operating an account using a false identity
• Using stolen payment cards or accounts
• Attempting to influence game outcomes through software or any technical means
• Conducting betting using bots or automated software

6.2 Money Laundering

9g99 complies with international Anti-Money Laundering (AML) policies. If suspicious transactions are detected, the account will be investigated and suspended, and the relevant authorities will be notified if necessary.

6.3 Technical Abuse

• Attempting unauthorized access to the platform's servers
• Exploiting system vulnerabilities or bugs to gain unfair advantages
• Conducting DDoS or other cyber attacks

7 Intellectual Property

All content published on the 9g99 platform — including logos, designs, text, graphics, videos, software, and other materials — is the intellectual property of 9g99 or its associated entities. This content is protected by copyright, trademark, and other intellectual property laws.

Reproducing, distributing, publishing, or using any content from the platform for commercial purposes without prior written permission from 9g99 is strictly prohibited. Limited use for personal, non-commercial purposes is permitted.

8 Limitation of Liability

8.1 Service Availability

Every effort is made to keep the 9g99 platform available without interruption, however temporary disruptions may occur due to technical maintenance, network issues, or unforeseen circumstances. 9g99 is not liable to provide compensation for such situations.

8.2 Risks of Gambling

Online gaming and betting activities carry financial risk. You are considered to have knowingly accepted this risk. Never bet with money you cannot afford to lose.

8.3 Third-Party Responsibility

The 9g99 platform uses software from third-party game providers. 9g99 is not directly liable for their technical issues or errors, but will endeavour to assist in resolving any problems.

9 Privacy and Data

9g99 places the utmost importance on protecting users' personal information. Please read our full Privacy Policy for details on data collection, use, and protection.

Key points in summary:

• We keep all data secure using SSL encryption
• Personal information is not shared with third parties, except where required by legal obligation
• Documents submitted during the KYC process are stored securely
• Even after your account is closed, certain information may be retained as required by law

10 Dispute Resolution

10.1 How to Submit a Complaint

If you have any dispute or complaint, please contact our customer service team first. We provide support in Bengali via live chat 24/7. You can also reach us by email: [email protected]

10.2 Complaint Processing Timeframe

Submitted complaints are resolved as quickly as possible. Complex matters may require more time to investigate. You will be kept informed at every step.

10.3 Disputes Regarding Game Results

In the case of disputes over game results, server logs and game provider data will be considered as final evidence. If a technical error is proven, corrective action will be taken where applicable.

11 Termination & Suspension

11.1 Termination by the User

You may request to close your account at any time via live chat or email. All pending transactions and withdrawable balances will be settled before the account is closed.

11.2 Termination by 9g99

9g99 may close or suspend an account for the following reasons:

• Serious breach of the terms and conditions
• Fraudulent or deceptive activity
• Failure to verify age or providing false information
• Compliance with regulatory or legal obligations

11.3 Self-Exclusion

If you wish to control your gaming habits, you may use the self-exclusion option. Learn more on our Responsible Gaming page.

12 Changes to Terms

9g99 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be posted on the website before the changes take effect. For significant changes, a notification may be sent to your registered email.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. You are advised to visit this page regularly to stay informed about updates.